Very clean and covid compliant. The timings of the place are good too accommodate all women there. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Any attempt to contact head office is ignored. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Training and fitness levels catered for the individual. PREMIUM EQUIPMENT People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want a real Les Mills class, or any customer service, go to another gym! Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 81-100 Reviews out of 264 TrugymStop taking payments from new customers when you know full well that you are closed !!!! How many stars would you give TruGym? I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. From my experience and many others on the web they dont respond. Head office failed to respond to emails! I have been trying to contact them for a refund for months and have been completely ignored. Here are 8 tips for writing great reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. we were never told about it and there are no signs of cctv anywhere to warn us. typical!!!! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Date of experience: 10 November 2022. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Here are 8 tips for writing great reviews. because of this I was able to cancel my contract. Stockton On Tees - AVOID!! Its not worth the money that I am paying now. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Absolutely shocking customer service. Don't trust the staff at face value. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I have been trying to contact them for a refund for months and have been completely ignored. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. 2023 Trustpilot A/S. As far as I'm aware non of the members have received refunds on their memberships either. In the meantime, they have been taking money out of my account. Your experience matters. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Join the 271 people who've already contributed. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. I am still waiting for a refund and the information about the instructors.. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The number for the centre was not being answered, neither were emails. After a few weeks of this i started to get upset. I go to the gym because its an only female gym, however its extremly dirty. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Head office failed to respond to emails! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Save your money, go elsewhere. Suggested companies are based on peoples browsing tendencies. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Consistently fail to keep to their own opening and closing times. Join the 268 people who've already contributed. How many stars would you give TruGym? The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Graham. Good equipment. Staff were non empathetic and unhelpful following the incident. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Awful!! Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. This hasn't happened and all attempts to contact them regarding this is being ignored. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. But I suppose you get what you pay for. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Companies can ask for reviews via automatic invitations. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. And update your website!!!! I paid for a year membership and at that point had several months left. Absolutely flabbergasted of the audacity and attitude she had with me. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. I used to be with DW you in Huddersfield then true gym took it over. The day before, my payment had been taken. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Very clean with a good atmosphere and equiptment maintained to high levels. Staff are mostly friendly and it's well worth a visit. How many stars would you give TruGym? I'm now in the process of seeking legal advice and so far it's looking positive. This hasn't happened and all attempts to contact them regarding this is being ignored. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Management is awful only good thing about trugym . This gym is great! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Companies can ask for reviews via automatic invitations. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. It goes against our guidelines to offer incentives for reviews. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! | Read 21-40 Reviews out of 266 Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Huddersfield gym- horrible service, old gym equipment. This gym is great! The toilets are extremely dirty as well as the showers. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. The response by the manager was delayed and unprofessional. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Your cars are not safe! There is a sign on the door which states check opening dates on social media. Find out how we combat fake reviews. | Read 61-80 Reviews out of 267 Here are 8 tips for writing great reviews. I find the booking system for classes difficult to work out which is why I havent booked any yet. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Cancelled after one year membership. Poor customer service and conflicting information provided by staff! Same as below - Trugym Bromley closed and didnt refund the lost membership. I use both the free weights, machines and also classes. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. We use dedicated people and clever technology to safeguard our platform. Your experience matters. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Date of experience: 19 February 2018 All rights reserved. Moreover i received several very abusive emails from them in the days following. kept it quiet from staff aswell ! We use dedicated people and clever technology to safeguard our platform. Your experience matters. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? | Read 41-60 Reviews out of 265 My feed back is that if I could train at another gym early in the morning I would. The trouble is they use crooks to process their member's payments. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Very clean with a good atmosphere and equiptment maintained to high levels. The number for the centre was not being answered, neither were emails. It goes against our guidelines to offer incentives for reviews. All of the members that I have encountered at the gym were very supportive and helpful. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Nobody will reply to emails or tweets. DO NOT SIGN UP THERE TERRIBLE! A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Trugym is just at the level that suits me. How many stars would you give TruGym? Needs improving but here is hoping it gets there! Find out how we combat fake reviews. How many stars would you give TruGym? We also ensure all reviews are published without moderation. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Here are 8 tips for writing great reviews. The staff and instructors are lovely and always happy to help. without helping me with the issue in any way at all. This week i have attended a tone class and a body pump, both were identicle. If you are looking for fluffy towels and a 5 star experience this is not your place. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I'd be in two minds about renewing my membership next year. They definitely must have known about the closure. Verification can help ensure real people write reviews about real companies. This review is on the company and not the local gym. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Join the 244 people who've already contributed. I joined truGym last week in Maidstone. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Waste of money. Join the 269 people who've already contributed. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Every message I had left was not responded to directly by the manager. Amazing staff who always smile when I'm swiping in and are always ready to help. I think there are more people than the capacity of gym. Joke of a place. Otherwise I would give it a five star rating. Bring back Les Mills Body Combat please! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Informed them that I was moving house and therefore cancelling my membership. Been coming here for many years and have always found the staff very pleasant and welcoming. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I choose at this time to cancel our memberships and truGym continued to take money from my account. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. You can never get a response from customer service. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Absolutely flabbergasted of the audacity and attitude she had with me. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The evening staff are very welcoming and friendlly. Anyone can write a Trustpilot review. Join the 258 people who've already contributed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. How many stars would you give TruGym? Ive been at this gym for nearly 2 years. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Companies can ask for reviews via automatic invitations. beyond me , they have sullied their name. The staff are more interested in their weekend plans than theirmembers. BUILD A PERFECT RESUME. 2023 Trustpilot, Inc. All rights reserved. Stockton On Tees - AVOID!! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. How many stars would you give TruGym? The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Anyone can write a Trustpilot review. Good luck getting them to answer the phone. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. How many stars would you give TruGym? Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Once my payment went through I got an email saying that they are closed. All rights reserved. Good luck TruGym you are going to need it! They definitely make it difficult to contact them through their website. The pool is excellent. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! And parking right outside that's free!! Worst customer service ever have not had one reply to my messages or calls!! For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Still waiting on a response to my request for a refund. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Staff beyond rude ! The gym had closed down suddenly in November 2021 and hasn't provided a refund. These companies sure know how to work the direct debit magic to help themselves and rip of people. Verification can help ensure real people write reviews about real companies. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. False advertising! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. kept it quiet from staff aswell ! In reality this was my experience. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. We use dedicated people and clever technology to safeguard our platform. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16.
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