By selecting Accept all, you consent to our use of Cookies. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) The tree and the cable are both on the grass verge next to my property. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. If youve got a free afternoon, you can run the cable yourself and save some money. It's a hazard to pedestrians and vehicles! Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. This website wants shut Service Status Center | Comcast Business Reporting this to comcast seems to be a problem. I am a bot, and this action was performed automatically. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Full special report: Alex Murdaugh found guilty in murders of wife and son Report an Outage | PECO - An Exelon Company - PECO Energy Company If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Stay at least 10 feet away from the wire and secure the area to keep others away, too. My thinking, if I were to do this at my house would be that that 1.) Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. New comments cannot be posted and votes cannot be cast. Click Continue. Asking on behalf of my place of business. . Call 911, which will get the FD out to asses the wire (s). In the aftermath of a major storm, be aware of hazards presented by downed power lines. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Yes, Comcast will come to your house to install the cable lines and equipment to your home. You can email the site owner to let them know you were blocked. To qualify for the credit, customers must: 1. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Stay put and call 911. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Select Start Troubleshooting to begin your modem restart. Our community is your official source on Reddit for help with Xfinity services. Enter another ZIP to see info from a different area. How to Reach a Real Person at Comcast/Xfinity. Welcome to the Xfinity community! The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. With our new Xfinity support chat, you do not need to input the name of a person. I am a bot, and this action was performed automatically. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Thanks! Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Should you experience further issues, please create a new post. how do i report a downed comcast line? - perfumexo.com DO NOT TOUCH downed lines or anything they are touching. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 115.124.120.233 Store Locator Status Center Check for outages and troubleshoot your services. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Voting closed 14. It's in front of my yard, and it goes across the street. You may have to enter a lot of personal information to get connected, including your ZIP code. A drop-down list appears. The ground around your car may be energized. I called on 7/20/21 to report this issue and no-one has been to fix the wires. It is to be expected when weather conditions are severe. Include the words "Firewall Investigation" in the subject line. Tips in case of an outage What if my power is out? Comcast Phone Number | Call Now & Skip the Wait - GetHuman Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Verizon Customer Service - Contact Us | Verizon Help Center and Support A recent storm brought down a tree which took down one of the above ground cables by my house. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. We've had a downed wire touching our building for about two months at this point. A tree in my back yard has two large branches resting on the phone/TV cables. I would like to report down wires in my back yard for the second time. How Do I Report a Problem with My Comcast Landline? - GetHuman Don't touch anything or anyone in contact with a downed power line. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. the chances of Comcast having their act together enough to even . Wires down in your yard: Who is responsible? - ABC27 Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Call 800.288.2020. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Click the "New message" (pencil and paper) icon, 3. Discussion. I hope youre having a great week so far! Thank you so much for contacting our Xfinity Support Team over Reddit. I need someone to come out and fix it. The tubing will start to shrink almost right away. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Press question mark to learn the rest of the keyboard shortcuts. Occasionally there is a mix up and Comcast forgets to bury the drop. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Let us know. It's not the power line and I don't think it's the regular cable either because there's no service outage. Thanks! Downed power lines and safety after a storm - CenterPoint Energy Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Comcast Xfinity problems in the last 24 hours. Dial 333 to get connected to a customer service representative. Call 800.288.2020 and select Repair. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Thank you so much Anthony for sending us over those details and the Modmail. Eastand Royal - Vice President of Customer Experience - LinkedIn When should we expect this to be corrected? How do I report an above ground cable down? : r/Comcast_Xfinity - reddit You will need to contact a tree trimming service yourself. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Press Enter to send it. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I hate to hear this has been your experience and would love to investigate this for you! Thank you for reaching out to the Digital Care Team. To confirm, are the wires in question still low-hanging by chance? I have a downed wire in the middle of the street. I am extremely frustrated this issue has not been of the upmost importance to your company. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the IP address resides on the Comcast network. #iworkforComcast Youve reached the best place and perfect person to help with virtually all of your account needs! What to do if you see a downed power line - Pacific Gas and Electric By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Hello @ryanray.rr81 and thank you! Can you direct message us your name and address, please? BBC - Wikipedia You have to sign up for gig service and sign a 2 year contract first. It has been severed months ago and left hanging. We've had a downed wire touching our building for about two months at this point. 5. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Click to reveal Performance & security by Cloudflare. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. How do I report a downed telephone line? This option is available 24 hours a day, 7 days a week. A drop-down list appears. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. how to report downed wires | Xfinity Community Forum We're sorry that didn't solve your issue. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. In the 'To' line, type "Xfinity Support" there. and our This website is using a security service to protect itself from online attacks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Don't worry, we'll never do that as it might cut into our profits for the quarter. Do what's best for your business. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Immediately Call Emergency Services. Thanks. Provide your account info and say, Line is down., Dont have AT&T service? Find an Xfinity Location Check the status and hours of locations near you. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Call us anytime at. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Our team can help get that line raised. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Thank you for reaching out to our forums community, its great we can connect this way! Your IP: I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Who removes tree branches resting on utility cables in easement? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. For immediate assistance, check out the Xfinity Assistant. Hello @user_300363 and thank you! 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. When asked if you want to order new service, say "No." Hope this helps you out. Connectivity and managing Your Comcast Business network. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. New comments cannot be posted and votes cannot be cast. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Select Restart Modem to begin troubleshooting. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Throughout our history, DISH has always put customers first. I have a downed line in my front yard. -You are responsible for the "mast," the . Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Why is my Xfinity Cable box stuck on boot? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). how do i report a downed comcast line? - tourdefat.com Type your message in the text area near the bottom of the window 5. I explained this to the rep when I called to cancel. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. How do I get Comcast to come deal with this? How do I know if my home is wired for Comcast? A recent storm brought down a tree which took down one of the above ground cables by my house. Call 9-1-1 immediately to report a fallen power line. If you are experiencing problems with Comcast Xfinity, please submit a report below. to Call your mayor's office. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Call BGE at 1-877-778-2222 to report any downed electrical lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. In the top right corner, you'll see a little chat icon near the bell icon. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Please contact the moderators of this subreddit if you have any questions or concerns. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Report Downed cable line | Xfinity Community Forum An official employee, such as myself or whoever is first available, will respond. If you receive overhead electric service, your electric system con- sists of the following: 1. Archived post. Talk to Us. The wires at my rental property are on the ground. Our team can assist with getting those downed wires raised. Click Continue. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Asking on behalf of my place of business. ASA, ABA, Adherence). Sky News - Wikipedia We truly appreciate you taking the time to reach out to let us know about a downed wire. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Id give them a ring. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Please send us a PM with your first and last name, as well as house numbers to your service address. Question: Does Comcast Hve To Repair A Cut Cable Line Just select Xfinity support and you will be able to speak with the next available specialist. If you have questions about your services, we're here to answer them. How do you fix an exposed wire without electrical tape? Contact Comcast and let them know of the down landline problem. A: Cable and phone wires dont carry current, so its safe to remove them. Thank you! They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Create an account to follow your favorite communities and start taking part in conversations. How do you get straight to a representative? Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I have a downed wire in the middle of the street. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Type a message to let us know what your issue is. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Step 1: Inquiry. Press 0 a lot. How much notice do you need to give Comcast to cancel? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I think it may be the original phone line. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Stay at least 35ft away from any downed wires during cleanup and other activities. An official employee, such as myself or whoever is first available, will respond. Report it as a hazard to your local PD, maybe they have a better contact. Hi, @user_af7a95. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Then, call PG&E at 1-800-743-5000. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. It's infuriating. In the top right corner, you'll see a little chat icon near the bell icon. . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Make the report to that person.. Report A Downed Line. I really appreciate you being a member of the Comcast Family! Who Do I Contact About Downed Phone Line In My Backyard? Exposed Line/ Wire - How To Report & Things To Know From AT&T Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. For your safety, do not touch or move the downed line. For more information, please see our The only option appears to the the Xfinity Assistant bot, which asks me to sign in. How do I report down a cable line? We have made changes to keep employees safe so response and call times may be longer than usual. Some utility companies mark or paint their lines. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Contact Us - Customer Support | DISH Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Emergencies and Safety | Consumers Energy View the Xfinity outage map and find out when an area will be back online. Marion County officials report storm has passed leaving widespread wind The action you just performed triggered the security solution. Do not send the firewall logs as an attachment. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Here is a list of frequently requested telephone numbers: Cable. Then, call PG&E at 1-800-743-5000. Companies respond better when others are watching. Not a word either by phone, email or through the support chat since then. I don't have AT&T, or a landline. Reporting A Downed Dangerous Pole | AT&T Community Forums Report it online using Xfinity Assistant. If you have questions about your services, we're here to answer them. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Search accounts based on account number, or chat online. Who is responsible for cable line from pole to house? If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Woman battles Comcast over downed line - WSAZ Call us at 800-477-5050. Hello there! . Report unburied cables, exposed wires, or downed lines - AT&T The easement at my back property line has poles with electric and utility lines. I have followed these instructions and sent the private message on 6/1/21. Welcome to the Xfinity community! Contact Us - Customer Service Phone Numbers & Chat | Frontier 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago How does cable internet get to your house? Comcast Xfinity Outage Report Is The Service Down? Our community is your official source on Reddit for help with Xfinity services. Low hanging main line cable | Comcast Business Support Community Then Call Us. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Say "No account." Filing a report of a low hanging cable? - Google Groups Create an account to follow your favorite communities and start taking part in conversations. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Comcast: Cable wires are hanging very low across our - GetHuman Make sure you are signed in with your Xfinity credentials. If you absolutely need to have it removed, consult with an electrician before doing so.
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