By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press J to jump to the feed. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. So, that explains the different labels and (possibly) the Fragile stickers. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips For more information, please see our To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? 01:24 PM. I've taken back an item I never sold lol. Same thing just happened to me and I was able to keep the earning. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I think the label on top is Canada Post's label they put on once it enters their country. Record any serial numbers or unique codes. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Help a buyer with an item they didn't receive | eBay A collectable which I still have. Both early political pieces. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. I'm not sure where I stand on this now. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Hey Im kind of new to mercari and Im really nervous. They have no reason to create one earlier. A buyer happily purchases your item. Select Order Not as Described. I asked my boyfriend to print off the labels and post them while he was at work. Save the case number that the USPS gives you. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit The status says the item was "Delivered to agent," so the item shows as delivered. Is eBay likely to refund the buyer? The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. You can request that the buyer send the item back to you immediately. 04:28 PM. He immediately cancels the order and requests a refund. I've only had to use these pics a few times but they save a lot of hassle. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Never sold on Ebay before. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Ebay problems: Buyer opened a return and sent back a different item 26-05-2020 Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Its just getting worse, sadly. Solved: Buyer says I sent wrong item, is it a scam or was - eBay They may even provide photos of the broken item. USPS. The thing to remember is that these slip up were t. If they do then you have to either refund or call eBay and try to make your case. Learn the fundamental steps for running an eBay business. To get a refund from USPS, your eBay buyer can: Submit an e-form. The item is missing parts or features, and this was not disclosed. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Buyer returned a different item, this is what it took to get ebay to eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay Cause his photo shows a like kind of item but not the brand or pattern I sent. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. This time, I accidentally sent an ebay buyer the wrong item. Tune into our last eBay for Business podcast episode of 2022! they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I also ask if you have me mixed up with another seller you've purchased from recently. Is it possible to contact their police department? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I did all of this. She got her full refund back and kept the ring! I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . 09-10-2020 Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. It is a site to get quality at the best price and sometimes I make 50 cents. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. This was shipped by Global Shipping Program. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer gave wrong address, and expects refund, who - The eBay Community CHAPTER XIII. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. I mailed a limited edition eye shadow palate to Ontario Canada for $90. on I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. or the buyer? They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange His failure to reply to me or send pictures until after Case was decided on his favor was strange. All rights reserved. Buyer had wrong address, item was sent back, what now? - EBay 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. 05:49 AM. e-bay couldnt give two hoots for sellers as long as they are making money. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. - edited Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. 05:05 PM. 1. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Choose "have us call you", that's the best option these days. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. The online auction site launched in 1995, and scammers have used it ever since. I once again immediately had them call me to dispute this. So supervisor said I will close the case in your favor. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. People are getting desperate, violent and all kinds of other things lately. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I agree with that. So unfair. The buyer then tried to repeat that same scam several times. I dont understand why he thought that she wouldnt notice? The other thing that is suspect is their account was created the day they ordered the item. Should I contact the postal service? The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Glad you at least eventually prevailed. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I have had my hosting company check everything their end and they say all is correct and working ok. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Put your blame where it belongs with Chinese sellers! If the shipped item was sold for under $750, delivery notification is adequate proof. What's the return address? 04:18 PM So buyer filed a claim for a return with eBay citing wrong item sent. These are both things ebay phone reps suggest. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I lost my appeal. Sizes: XS to 2XL. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Those labels are a lot bigger and I never cut them to a smaller size. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. If you play nice, they will just tell you that it's too bad and part of business. Other platforms I never had a problem with over 6 years. They readily cooperate with law enforcement. It is better to talk with them first before doing this. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Buyers abusing "not as described" to force refund - PayPal Community Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I asked for a picture from the buyer and it was some plastic item. And while I'll be cordial, it doesn't bode well. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. E bay in many cases are making more profit than the sellers. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Someone did this to me a few months ago. Once I listed a new in box item as white when it was really blue. A neighbor may have picked it up, so it is worth asking around before you contact USPS. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Its the reason Im looking into EBay Protection Program right now. This is a type of blackmail. What can I do in this situation to avoid loosing $900 and the item as well? 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. You send the item promptly but days later you find that the check bounces, leaving you with nothing. The law spells out how to challenge billing errors. 26-05-2020 I wanted to get some advice before I contacted, but I had planned to, yes. Along with photographing everything, try to record any identifying details about the item. They offer some sort of limited-time discount in order to create a sense of urgency. There's no possible way I sent the wrong item so he's trying to scam me. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Help for buyers and sellers. 06:46 AM. The buyer will pay with a fraudulent check. But I would like to reach more buyers. However, for large packages and certain types of express service, UPS is the cheaper . paperspast.natlib.govt.nz Its usually not a good idea to trade with accounts that have bad feedback. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Its unfair they side with the buyers all the time. Tip Ebay always takes out the fees and send the remaining money to the Bank on file. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. This is what people are doing nowadays, so selfish. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Sucks!! Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. I think most first-time eBay buyers create their account the same day they place their first order. But I would think it is more likely a customs thing. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. 09-10-2020 Ebay claimed that the item was in "different condition". Im concerned this is a scam. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Either way eBay will make sure the buyer gets their money back right or wrong. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. If so, it's definitely not a package I've sent out. Theyll tell you to file a report with the police and then wash their hands of the matter. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. You would want your copy to be short and engaging, informative but not stiff. The buyer confused me with another seller. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. It also looks like the original label is a printed label, cut out and then taped on. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) You purchased a specific quantity of an item, but received the wrong amount. "That picture shows different items rather than what I sent. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? 26-05-2020 Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). $900 item. Buyer claiming wrong item was received. HELP!! 1. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. but it is really suspect that they created their eBay account the day they ordered my item. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. That photo looks like your shipping label stuck on top of another shipping label. eBay are only concerned with issues that affect their own profit margins. by asking the buyer questions or calling the post office? Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. 11. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) That's why I thought maybe they mislabeled. They then go to Etsy and order the item from me at full price using a suspect credit card number. 10/31/2020 at 3:54 pm #83017 Antique Frog The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. I agree. Copyright 1995-2023 eBay Inc. All Rights Reserved. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. You can always appeal later. In order for it to work, sellers must provide proof of item delivery. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Buyer says item not received, Royal Mail says delivered - EBay Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. 26-05-2020 Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . How Long Does A Missing Mail Search TakeIt was a priority mail over 04:02 PM. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. i think someone is trying to scam me like this to. 05:49 AM They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Contact postmaster and file mail fraud. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. What if the buyer is not trying to rip you off but simply made a mistake? . I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Example: You bought a table, and it showed up with only three legs. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Am I protected against negative feedback in this scenario? Buyer claims wrong item and gets a refund despite - Welcome to the
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