It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The trust has responded well to the Keogh review in 2013. Staff were not always using clinical judgement alongside NEWS scoring criteria. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 17 October 2018. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. I was induced after the consultant identified a large amount of fluid around my baby. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. To call the information desk from within the hospital, dial extension 7081. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Staff involved patients and those close to them in decisions about their care and treatment. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Arrangements were in place for the safe handling of medicines. Learn more. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. Let's make care better together. We carried out an out of hours, unannounced, focussed inspection. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The trust employs around 4,147 whole time equivalent staff (WTE). financial benefits and cost savings for hospitals, and often for patients too. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. Visit https://www.careopinion.org.uk The improvements required by the trust were within the grasp of the trust and its leaders. Clinical observations were not undertaken in a consistent manner. we have taken enforcement action. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The care I received from start to finish was exceptional. Some improvement in patient flow through the ambulance triage assessment area were seen. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Even the food was great! aec russells hall hospital. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. 27 July 2018. Since the last review, we have continued to monitor the trust and progress against their action plan. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Almost 12% of people coming to A&E received no treatment, just advice. We are pleased to hear that you were impressed with the care and treatment you received with us. Your staff could not have been more professional or efficient. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. Went here with my young daughter, to A and E, all staff were very helpful and kind. At conservative gathering, Trump is still the favourite. The hospital trust said concerns related to Mitie's offices. Creating a new NHS England: NHS Digital and NHS England have now merged. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Health Education England will join us in April 2023. Care records were still not always written and managed in a way that kept patients safe. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. For common health problems visit your pharmacist, GP or walk-in centre. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. There was insufficient senior medical and specialist oversight and in reach to the department. the service is performing well and meeting our expectations. the service is performing well and meeting our expectations. You can search by name or top speciality. Agency or bank staff predominantly staffed each area we inspected. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Every member of staff I encountered was friendly professional and put me at ease. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. On the first floor is a 30-bed short stay ward. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Follow BBC West Midlands on Facebook, Twitter and Instagram. Diamond also services this route every 20 minutes. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Staff assessed and monitored patients regularly to see if they were in pain. The BBC is not responsible for the content of external sites. Patient Experience Team. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Out NHS is amazing all staff were professional and amazing. Visit https://www.careopinion.org.uk It is great to hear that you received excellent care and treatment in AMU and Ward A2. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. Information was available for people to read if they chose to. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! They suggested I phoned 111. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Weve put some small files called cookies on your device to make our site work. Mill House Coffee is []. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Your lovely comments have been shared with the AEC team who will be delighted to receive them. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. I would recommend you, thankyou again. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default In AMU, you will also be reviewed by therapy services if necessary. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. We rated it them as requires improvement because: Published A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. - we'll pass your stories to the people in health and social care who can make a difference. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Acute Medicine Department - The Dudley Group NHS Foundation Stourbridge, The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. B65 8DA, In The Action Heart Centre is now situated in South Block in Russells Hall Hospital. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. (Purple), High People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. the service is performing exceptionally well. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Patient Experience Team. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The diagnostics service was not up to date with the most recent ionising radiation regulations. All the best with your pregnancy and take care. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. All the best and take care. I recently came into hospital on the day surgery unit for a SLNB and biopsy. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. there are some services which we cant rate, while some might be under appeal from the provider. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Keep 999 and A&E free for serious and life-threatening conditions. We spoke with 22 members of staff of various roles and grades. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. (Purple), High If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. We have shared your kind comments with the team who will be pleased to learn of them. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We were not assured that all patients allocated to wait on the corridor were safe. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Our mission is simple: Being the best because, we care. 8 June 2012. psychotherapist for the kindness they showed me. the service isn't performing as well as it should and we have told the service how it must improve. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. 15 March 2011, In Change my preferences (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Read about our approach to external linking. It is great to hear that you received excellent care and treatment in Maternity Department. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. I felt really listened too when I was at my worst and feeling hopeless. Our mission is simple: Being the best because, we care. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. We are continuing to monitor progress against these. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Bed & Breakfast []. or call us on 0845 113 0012, Response from This is not my first experience of this hospital not checking information relayed to them by 111. Staff we spoke with did not realise this. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. Russells Hall Hospital 3 years ago. We don't rate every type of service. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. We were confident that these could be achieved quickly.Key findings related to the following: Published What we found is summarised within the overall summary. We saw much support for the trust, both from the public and from the local health economy. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. the service is performing badly and we've taken enforcement action against the provider of the service. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. This condition related to the provision of specialist medical in reach and support into the emergency department. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care All the best and take care. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. 4688/4676) Lisa Evans-Dimmock. We are proud to be the healthcare partner you trust to care for those you love. I'm feeling more optimistic about my treatment. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority.
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